OK, so this is my personal experience with this hotel. However, we did speak to several other guests and they had many of the same experiences. We arrived at the hotel about an hour before check-in, and our room was not yet ready. Not a problem, as check in isn't until 3PM. We got a drink from the lobby bar and sat down out in general lobby area, where we were approached by Tonita, who wanted to let us know all the wonderful things they had to offer during our stay. This "welcome" turned to be a sales pitch to tour the Hilton hotel. We tried to explain that we were not interested in touring other hotels, we hadn't even checked in and had a long day of travel and really just wanted to relax, at which point she sternly told us that she was not finished speaking! We extricated ourselves as graciously as we could, others who were not so lucky I understand had to sit through a two hour "presentation". Next, we get to our room and it's hot...really, really hot. I noticed that the air conditioner unit was off, so we cranked it up and assumed the room would cool down. It didn't. One couple we spoke to had a digital clock in their room that also had a thermostat and they said their room never got below 76 degrees, this was after stuffing towels under the door to try to keep the little bit of air that did come out in the room. Then, our room keys stopped working...everyday we had to go back down to the front desk and have them re-programmed. Also, keep a close eye on your things, even the beach towels they give you because people will steal your towels and the hotel charges $15 per lost towel. You can try to go to the towel hut and reason with them but they will just send you to the concierge who also will not help you. The next thing is the beach, if you can call it that. There is a little roped off area that you can't go beyond because the hotel is next to a marina with boats coming in and out. The water comes up to your thigh at it's deepest point, so forget swimming in the ocean. When you try to schedule your transfer back to the airport, be prepared to listen to the rep give you another sales pitch about all of the additional excursions. Our rep Alex was very difficult to work with, I had to go see him eight times to get our return accommodations squared away. It seems that I wasn't a priority because I wasn't booking any excursions through him. We finally got him to give us a pick up time for the shuttle the day before we were scheduled to leave. One more negative thing, don't bother ordering room service, or at a minimum order it three hours before you want it delivered because that's how long it takes. On the positive side, the food in all the restaurants and buffets was very good. The rooms were kept clean and nobody touched our things (although we did purchase a safe key to ensure that didn't happen). Cancun is a beautiful city and it is safe to go out by yourselves and explore. Take the bus, as it is very inexpensive and runs every five minutes to basically anywhere you would want to go for shopping, nightlife, etc. My best advice to anyone reading this is to stay at a different hotel, and don't stay at any of the Oasis chains.

I visited Cancun the last week of April--right when the Swine Flu nonsense was just starting the the media was out of control. But, that did nothing to hamper our trip.

We arrived at the hotel at 3:00 pm--what we were told was check-in time. Well, the hotel employee who was checking us in was not outright rude, but certainly wasn't warm or welcoming. We were told our room wouldn't be ready for at least 90 minutes. Had we known that, we would have grabbed our swimsuits and left our carry-ons as well. But, we had given our bags to the bellman and kept our carry ons thinking we'd go straight to a room. So, we had nothing to do but wander around.

The property itself is very nice. The main pool was beautiful and nicely maintained. There were a lot of spring breakers there that we thought we would have missed because of timing, but they stayed together at the ends of the pool. Unfortunately, that left us in the middle which was like kid central! There were young kids all over. It was the first place I've ever been that was both a party hotel and a family hotel. Not much for those of us in the middle (3 single girls in our 30s and on in her 50s). But, we made do.

We finally got to our room and it was nice. It was a garden view (we had hoped for ocean). The biggest downside was there was only 1 king bed and 1 rollaway. We were supposed to have a room with two double beds and a rollaway. When we asked for that room, we were told that it was at the hotel's discretion and the only way we could move to a different room was to pay $60 more a night. No way! The rollaway was horrible (slanted at about a 20 degree angle). We also had trouble getting enough towels. We were 3 adults, and we had to ask for a third set of towels every single day, as well as more bottled water. We even left notes (in Spanish) and they were ignored.

The biggest disappointment was the beach. We were all well traveled, and had all been to Cancun, and think it's one of the prettiest places on Earth. But, the beach at the hotel was decimated in 2005 by the hurricane. It wasn't so much that there isn't sand and a place to lay out--that was okay. But, there is no entry to the water except for one small stretch at the far end of the property. And when I mean no entry, I mean giant rocks and boulders that you aren't even allowed to be on because it's too dangerous. So if you want to get in the water, this is not the best place to go.

We did an all-inclusive plan and got what we expected--food was good not great. Drinks were a bit weak, but again, that's what we expected having done all inclusive other places. For the price we paid we were not complaining and we did just fine.

One note I'd like to caution you on is the outdoor massage tables. We found ourselves sitting near these cabanas many of the days. We noticed that the staff used the same towels over and over from guest to guest--disgusting. They would shake them out, then refold them and use them again. We convinced ourselves we were wrong so we all watched carefully and saw none of the 4 people giving massages use different towels for the people to lay on or to cover with on the table. So, you've been warned!

Overall, the Grand Oasis is a nice place if you're looking for affordability and a nice pool area with decent food. We only ate at one of the reservation restaurants (the Brazilian steakhouse) and it was good. But most meals we ate at the same buffet restaurant (can't remember the name but by the water between the two pools with a bar attached). Would I stay there again, probably not. But I'm a big ocean lover and not being able to walk into the water except for from one sliver of beach was a huge disappointment. We all also enjoy walking on the beach, and where this property is located (pretty far south on the hotel zone) there isn't too far to go before you can't walk further because of beach erosion and rocks.

My husband and I sayed at the Oasis Grand Caribbean for 6 days and really enjoyed it!

The absolute best employee there: Felipe!! He is the bartender at the open-air bar 1 floor above the pool. Felipe was always very helpful, from trying new drinks to educating us on Mayan culture and Mexico in general. He was always smiling!
Although I have read some bad reviews on the beach, I thought it was nice, very calm. Yes, there was some seaweed, but you could walk thru the breaks in the seaweed and get past it to the water; not deep, but nice, sunny and relaxing! If the lounge chairs around the pool were taken, just had to walk a few feet more down the sand to a chair and umbrella on the beach. I enjoyed watching strangers get together to play volleyball; even my husband joined them!
Alright everybody, you can't expect everything to go PERFECTLY on vacation! One of the elevators was broken down most of our stay, but since we were on the 2nd floor we just walked the steps, got our exercise! The variety of food was very good, and we never had to wait more than 3-5 minutes for a table; most of the time we were seated immediately.

The air conditioning worked well in our room and in every restaurant we ate in at the
resort, and the sister resort beside us, and at night at the open bar, well, it was perfect weather! The occasional rain shower was always brief, and the numerous palm trees around the hotel and pool are gorgeous!
I suppose the worst thing about the trip was the hard sell you go thru the first day you are there, from the concierge woman stopping you in the lobby or calling your room, to the numerous people confronting you at the airport. Guess you have to expect that. And room service took 3 HOURS to bring us wash cloths they forgot to put in our room...TWICE!

Olympus Tours was very nice and helpful, from the shuttle to and from the airport with friendly drivers, to Milos at the hotel, recommending activities we could purchase.
So , yes, we would vacation here again and recommend this hotel to our friends!

my wife and i stayed at this hotel and we were not impress.we were promise a ocean front view room but instead we got a street view room,the room was very very very hot at all times.There was construction and oh my god the beach was nothing but seaweed we went to the other sister hotels and swam in the ocean.The pool is nice and goes down to 8ft. very nice.The food was not all that either breakfast was decent thou. If you are staying here go to the 2nd floor outside bar and talk to Felipe he is very nice and friendly. All in all next time I would stay somewhere else.....