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Courtyard Cancun: Traveler Reviews


Blvd. Luis Donaldo Colosio, Km. 12.5, Lote 1, SMZA. 301, Cancun 77560, Mexico
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Reviews you can trust

87% Recommend
4.5 of 5 stars 39 reviews
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All (39)
[ Date ] [ Rating ]
excellent stay

Courtyard Cancun

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5 of 5 stars
SRQgirl   36 contributions
sarasota, FL
Mar 25, 2009 | Trip type: Couples
2/2 found this review helpful

We stayed here 1 night before a 10:30 AM flight the next day.
Check in was easy, room was nicely appointed and enjoyed the TV.. Bath had plenty of hot water.
The next morning we went to breakfast at 6:30 AM which is when they open.
One of the waiters immediatley came with coffee and cream. The chef came out and made excellent omelettes. There was a nice selection of foods on the buffet.
Would highly recommend.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since April 10, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $101 (year-round)
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Great for an airport hotel.

Courtyard Cancun

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5 of 5 stars
ktscott01   205 contributions
Raleigh, North Carolina
Mar 5, 2009 | Trip type: Couples
4/4 found this review helpful

We stayed at this hotel on our last night for a 6am flight out of Cancun and we were happy. We didn't show up until 8pm and there were still no problems checking in at all.

Hotel Location
Its a lot closer to the airport but not very close to the beaches. We had to take about a 20 minute cab ride to the hotel from the beach we were at that afternoon. The hotel was close to the end of the hotel zone.

Checkin
Really no problems at all. Everyone seems to wait until late to check in. When we arrived at 8pm there are 5 others checking in and 3 showed up behind me. There was a small glitch but no problem. They had me as pay at the hotel when I prepaid. I just showed them my voucher and it was no problem.

Room
The rooms were just like all other Courtyards. In good shape and nice. They were well kept. There was a small fridge in the room.

Beds
No problem with them at all. 2 double beds. No problem with the beds. Nothing bad and nothing super great.

Bedroom
We had a double room, 111 I think. It was spacious and had a big chair and desk.

Bathroom
It was big and clean with a good hair dryer.

TV
The TV had a good selection of channels. All spanish or english language.

Room safe
It had an electronic room safe.

Pool/Hot tub
The hotel had a nice pool and even better hot tub. The hot tub got a little crowded but it was still relaxing. The front desk will give you towels for the pool. I think the pool was heated.

Restaurant
The location had a restaurant that seemed to be open late. I did not eat at the restaurant but there was a good crowd in there when we arrived.

Sundry shop
There was a sundry shop that sold snacks, drinks and other sundry.
Business Center
They had a business center with computers that you could check your email. They had a printer but when I tried to print out my boarding pass it was out of ink.

Checkout
No problems at 5am. They called us a cab and also checked us out quick.

There was also a shuttle to a beach club but we did not try it.

The taxi from the hotel to the airport was 150 pesos. More then I think it should have cost but they always overcharge you at a hotel. They have a shuttle but it starts at 5am so it was later then we wanted to wait since our flight was at 6am.

Overall I was happy. I would stay here again and recommend it to friends. It might be just as easy to stay at a hotelzone hotel but this was a lot cheaper then our all inclusive.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay February 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25-34
  • Member since December 09, 2003
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Good overnight to the airport hotel

Courtyard Cancun

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5 of 5 stars
ConnecticutDivegirl   3 contributions
Connecticut
Feb 9, 2009 | Trip type: Couples
5/5 found this review helpful

Nice hotel to spend our last night. We had an early morning filght the next day. Nice and clean and comfortable. Restuarant in the hotel but we had a car and ate downtown. We returned our car at the airport , the night before and the hotel van picked us up. Accomodating staff that got us to the airport (3 min. away), on time. Complementary van ride. Great airport hotel.

  • Liked — Closeness to airport
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay February 2009
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since February 03, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for People with disabilities, Older travelers, Families with young children, Families with teenagers
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $101 (year-round)
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Only if you need to be by the airport

Courtyard Cancun

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3 of 5 stars
jenCALI   25 contributions
San Francisco, California
Jan 26, 2009 | Trip type: Couples
1/1 found this review helpful

I would only reccommend this hotel if you have any early flight you need to get to OR like us you arrive very late and want to get to bed very quickly after your flight. While, the hotel is new and modern, it is far away from anything a tourist would want to be next to. On a positive note, the free shuttle to and from the airport is quite convenient and our room was very comfortable and clean.

  • Liked — Very comfortable bed, nice large flat screen, AND CARPET FLOORING>>>>not tile!
  • Disliked — Without a doubt- Location
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 1 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2009
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since April 12, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for People with disabilities, Older travelers, Families with young children, Families with teenagers
  • I do not recommend this hotel for Tourists
  • I selected this hotel as a top choice for Beach / Sun, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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robbed traveller

Courtyard Cancun

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1 of 5 stars
yukonerYukon   2 contributions
Yukon
Jan 16, 2009
2/6 found this review helpful

My family and I stayed at this hotel in December, 2008. My son's money was stolen by a front desk clerk named Adan who had worked at this hotel at this time for only one month. Adan took my son's money (peso's) for a room then totally denied it. I observed him taking the money then making a show of extending my son's stay. He neglected to provide a receipt to my son even after I observed this transaction and asked for a receipt. He told me bold faced that he didn't know what I was talking about and denied taking my son's money for the room. I informed management but they acted like they did not care. I also informed management that I would be informing everybody I knew about this robbery as well as posting about it on every web site I can. There are better hotels which will have better treatment for you. Beware of Adan.....

  • Date of stay December 2008
  • Member since April 08, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from lyansero, Lydia Garcia / General Manager
(Management representative)
Jan 18, 2009
We are truly preoccupied regarding your serious comments about our front desk Associate named Adan. A full investigation was performed by us for the period of your 1 night stay, as well as your son´s stay of 6 nights. Our closed circuit system at the front desk area was very instrumental in such meticulous review of your claim. We found out through thoroughly reviewing these recordings that Adan did not attend to any of the payment transactions. Your son´s bill, as well as yours were both settled with a credit card and no cash was ever involved in any such payments. Also the money exchange transactions made by your son, were not attended by Adan as you claim.

We did have some unpleasant situations with your son that transpired while you were away, due to the fact that he was intoxicated most of the time, and had inconvenienced some other guests at the hotel. That was the reason of our inability to extend his stay for more additional days when he had made such request. A formal complaint of one of the guests was presented to us as well.

We are very sorry for this situation and should you require more detailed information on the above, we would be interested in providing it to you. Thank you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $101 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Courtyard Cancun Also Known As

  • Cancun Courtyard
Address: Blvd. Luis Donaldo Colosio, Km. 12.5, Lote 1, SMZA. 301, Cancun 77560, Mexico