We stayed at the Ocean Coral from July26th-August 2nd. We were a total of 15 people. My sister had a time share there, so that's why we went there. First I will start off by saying that the hotel is beautiful. When we arrived at the hotel, we were brought to the bar for a drink, prior to check in. Our check in was not handled at the the front desk, it was done at a side desk (because of my sister using her timeshare===she booked all 5 rooms usuing her timeshare weeks and points). Check in went very smoothly, except that we wanted all 5 rooms near each other and only got 4 near each other, so my sister took the room further away, and they promised to see what they could do about moving her closer. That was Saturday, on Monday she was moved to a close room.

The rooms are beautifully decorated. The bathroom is very nice, except for the fact that I was there with my husband and our 2 teenage sons .You can see from the bathroom into the bedroom, so we needed to dress in the toilet or the shower. That was a big pain in the neck. And yes, the shower did leak,,,,,not a big deal just put some towels in front of the shower door. The mini fridge was always stocked with water and soda. A few times, we had to call down to the front desk because we weren't left enough towels, but they brought them up soon after. Several of our rooms had to call many times for toilet paper! Don't know why they don't just leave extra in the room. My husband got sick of asking for toiket paper, so he went to one of the public bathrooms and took a BIG roll from there!

The pools were very nice. We mostly stayed in the activie pools, and sometimes in the pool with the swim up bar. (they should have a swim up bar in each pool.) We did water aerobics and it was fun. The staff doing the pool activities were very nice. We booked the snorkeling trip from the hut by the pool, and it was fantastic. Captian George and Raffie were great and very knowledgable. We even got to see a small sea turtle. Wish the pools didn't close so early though, they close at 8:00 (kinda early I think).

The food was ok,,,,The snack bar by the pool had great jalepano poppers (our favorite), nacho chips, cheese, guacamole. hot dogs and salad was good. The buffet had a nice breakfast. The omelet bar were very good. Lunch and dinner were good also, the pasta bar was good. We were all always able to find something good. The mexican restaurant was good, as was the japanese and italian restaurant. The problem with all of the restaurants was the service. It was always very slow, the waiters.waitress work very hard, I think that they dont have enough employees, to run this hotel. The speciality restaurants are also very small for a resort this size. The coffee cafe was always good.

The beach was a MAJOR disappointment. Having stayed in Riveira Maya before, I was looking forward to a sparkling clear ocean, perfect for snorkeling. The ocean here is very cloudy, with pieces of cement in the water and alot of seaweed. the seaweed is provided by mother nature, so thats ok, but the other stuff is unacceptable. No snorkeling here for sure!!

Overall, I had a nice time, but given the chance to go back to Riveira Maya, I would definately return (Ilove Mexico), but I would not return to Ocean Coral.

My wife and I have just returned from 2 wonderful weeks at the Ocean Coral. Before we went I emailed guest services to request a room on the coral side, on the 3rd floor with a king size bed and an ocean view. I also mentioned that it was our wedding anniversary during the stay.

When we arrived check-in was quick and efficient. When we got to our room, all my requests had been met. We were in building 1 on coral side, 3rd floor, king size bed and ocean view. There was a jacuzzi and shower on our balcony, champagne and chocolate covered strawberries in our room amd bath robes and extra beach towels. Needless to say my wife was thrilled with the surprise!

Our safe key didn't work - no problem though! Called reception and within 5 mins a maintenance man came and the problem was fixed.

We mainly stayed by the pool on the coral side for our stay as it was always quiet and empty. The other pools weren't busy, but we prefered no activities or music around us. There was never a problem getting a lounger by the pool or at the beach.

The food was amazing - especially the a la cartes. Bit of a strange system where there were no reservations, but a slight wait with a lovely cocktail from the pool bar was not a problem for us!!! The steak in the Italian was amazing (we went back there several times during our stay as there was no limit to the number of times you could visit). I can understand where some people are comimg from with the lack of variety, but we where there for 2 weeks and could always find something we liked. We are pretty easy going people so what bothers some didn't bother us at all!

There wasn't much in the way of entertainment in the evenings but this suited us as we were there to relax. There were shows in the theatre every evening, occasional live music in the lobby bar and occasional parties by the pool bar. Nothing loud or late - perfect!

We had no problems with leaking showers or privacy in the bathroom. We had no bath just a large walk-in shower - which we both prefered.

There was the odd wait at the bar for a drink, but the bar staff are so hard working, especially Enrique at the lobby bar. We didn't mind a slight wait - we were on holidays and were so relaxed, we tried to let nothing bother us (which it didn't!)

All in all we loved our holiday at Ocean Coral and wouldn't hesitate in going back. All I can say is take things with a pinch of salt and relax while you are there - you will have a great time!

For people who never been in all inclusive hotels, this is nice place to stay.
All the details below are for people who already traveled before. Food is average.
Service is terrible.
Hotel rooms are already needs work, I am not giving details since hotel is working hard on fixing all problems.
Entertainment is non existent. For people with kids nice place, but not enough kids food, like simple chicken soup, oats are always thin and watery, but I asked the chef to prepare thick oats and she did.
For H10club members services also non existent. I stayed in VIP area, and unless I wrote a note nothing was done.
Happy traveling...

I will start by saying we know what to expect at a all inclusive resort.
This is a beautiful resort with above average food and nice pools.
But the management team could not run a Motel 6 much less a 4 star resort. From the time we checked in till we left they we're either not to be found or could care less about any request that was made.
Upon arrival we wher told our room was by the swim up pool bar and our room would be ready at 3pm, so off to the pool we go. At 3 we head back to the front desk and get out room keys only to have the bell hop head to other direction to take us to our room, I went back to the front desk only to be told thay had giving our room away and thay had nothing else.
I ask to up grade ( was willing to pay) but was told nothing was avaliable. So off to our room, the room was fine. I asked the bell hop where the ice machines where located at ! And was told they had none, I asked for a ice bucket so I could go get ice, no ice buckets either.
Next morning I went back to the front desk to see if thay had anything to but ice in and was told no. I complained again about our room location and was told we could up grade for $184.00 a night ! Thought they where booked?
We go to make reservations for our anniversary dinner and was told they don't make reservations ! First come first serve at the resturants ?
Off to dinner we go about 8pm only to find people sitting out side waiting for tables( some had been there for a hour or more.
Like I said beautiful resort good food, but when you get there your own your own
And they have no room service at all like their web sit say's they have and a cab ride to Playa or Cancun is $60.00 round trip !