11 of us flew out to the Azul for my wedding. The rooms were clean, could possibly have been a little bit bigger, but were fine and had everything we required.

The food was fab, where ever we decided to eat, it was all cooked to order and tasted lovely. the service from all the waiters was second to none, they all knew us by first names within a few days, and they couldnt do enough for you. It was the same with the beach butlers, they were also charming and were happy to do anything for you, even rubbing suncream on your back if you needed it.

the most important thing was my wedding of course, and it was all I had hoped it would be. the weather had been poor for a couple of days, so had the ceremony in the hotel foyer instead of the beach. to be honest i was pleased it was there, it was made to look absoloutly lovely and the whole thing went like clockwork. it was just perfect. I am so glad we chose this place for our wedding.

the only thing i would say on a negative, is that we were sold the holiday as having watersports and there was none. a bit dissapointing as i had teenagers with me. but overall the location, the hotel, and especially the staff made up for this. We enjoyed our two weeks there as did the rest of the family that came with us

This place is paradise. It is absolutely gorgeous, and well maintained. The entire staff are amazing. They all know you by name and are willing to do whatever it takes to make sure your stay is as perfect as possible. We stayed there for a wedding, and it was perfect for that. It is very small and intimate, which works out well when with a group of friends and family. This isn't a crazy nightlife party atmosphere, so if you are looking for that you are better off in the heart of the Cancun hotel zone. But if you are looking for immaculate beauty, impeccable service and peaceful relaxation Azul is the place for you.

There is very little difference between the "deluxe" and "superior" rooms, they all have fantasic views so you are good to save the extra money per night and stay in the superior room.

Stayed in a deluxe room for a wedding. Staff was attentive and provided excellent service. Beach butlers were particularly wonderful (brought towels, drinks, sunscreen, whatever was needed!). Location is right on the beach and is beautiful, and it is just about 30 minutes from Cancun airport. Rooms were spacious, clean and comfortable. Food was delicious and there was a broad variety of things to choose from. We would definitely stay there again!

My husband and I were at Azul mid June 2008 for our Honeymoon. Prior to going to Mexico, we received a phone call confirming that we were still coming. Upon arrival at Azul, we found out that there was “no room” for us. I was really upset, especially since we had our vacation booked since January or February 2008, and...we received a call confirming our reservation. Hugo, the manager, advised us that there was a wedding a few days prior to our arrival, and the best man of that wedding decided that he could attend the wedding “at the last minute.” So...we had no choice but to go somewhere else because someone bumped us out of our room.

My husband and I were taken to El Dorado, and we were told by Hugo that if we liked El Dorado, we could stay there all week. We got into our room at El Dorado, I opened the curtain only to find that you can’t swim in the ocean. There were coral and rock everywhere. My husband and I didn’t pay the amount of money we did to swim in a pool for a week. So, I called Hugo and told him that I wanted to go back to Azul...where we had booked our reservation.

The next day we were taken back to Azul and we were advised that check-in was at 3:00 p.m., so we hung out at the beach. At 3:00 we went to the hotel lobby so we could check-in. We were taken to our room only to find out that the maid hadn’t even cleaned the room. I was so upset because my husband and I were living out of a suitcase. We didn’t get into our room until 4:30 on Sunday.

I expressed to Hugo my frustrations that we were living out of a suitcase and I asked for compensation. Hugo compensated us with the honeymoon package which consisted of a candlelight dinner on the beach, a bottle of champagne, and a free 30 minute massage lesson.

My husband and I arranged a time with the Spa to have our massage lesson. We waited over 15 minutes at the location we were told to go to, and the girl never showed up. We went to our room and called the front desk so we could find out when the girl was going to be available to meet with us. We were finally able to have our lesson 30 minutes after the original time we had booked the appointment.

One of the days, our maid forgot to stock our mini fridge with beverages, so my husband had to go to the bar to get his drink. We saw the maid on that day, and I asked her if she would stock the fridge and she said she would. She never did.

Also, on a different day, the maid never cleaned our room. We were in room 408. I was so upset. I talked to Hugo, and told him that I was not satisfied with their service. We spent a lot of money to stay at this place, and we were not being treated right. We meet another couple that week, and their maid stocked their fridge every day, she cleaned the room, and made cute bird designs out of towels on their bed, and she turned their bed down every night. We never got that type of treatment like that other couple. So, after telling Hugo all of that, I asked him for compensation, and we were compensated for the one night that we didn’t stay at the hotel.

Upon check out, it took three people to figure out that Hugo agreed to give us a credit. I understood the employees speaking Spanish, and one of the employees seemed more concerned as to "who was going to be responsible for paying that money back to the hotel."

I feel that this overall experience was highly stressful instead of relaxing. This was our honeymoon that we’ve been saving our money for. This place was not worth what we paid. My husband and I aren’t superficial or materialistic, but when we saved for something special, our honeymoon, we expected the five star treatment with all the pampering. This place was a disappointment.

When we got back into the states, I noticed that we were overcharged on our credit card by $150. After numerous emails with Hugo, and a few weeks passing by, our credit card finally got credited. Apparently, this was the first time they’ve overcharged someone because they didn’t know how to credit a card.

The only plus about this place was the beach butlers and people working in the restaurants.